Privacy Policy
Burdekin Community Association Inc. (BCA) respects the privacy of all people including BCA members, employees, volunteers, our clients, donor, business partners and online users, and is committed to safeguarding the personal information that is provided to us.
Purpose
The purpose of this privacy policy is to:
- clearly communicate the personal information handling practices of BCA
- enhance the transparency of BCA operations, and
- give individuals a better and more complete understanding of the sort of personal information that BCA holds, and the way we handle that information.
Scope
This policy and procedure applies to all BCA members, employees, volunteers, clients, donors, business partners and online users.
The Privacy Act and this Privacy Policy do not apply to acts or practices which directly relate to employee records of BCAs current and former employees.
Definitions
online users refers to anyone that accesses the BCA website, burdekincommunityassociation.org.au
personal information as defined by the Privacy Act 1988 (as amended) is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.
sensitive information as defined by the Privacy Act 1988 (as amended) is information or opinion (that is also personal information) about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices or criminal record or health, genetic, biometric information or biometric templates, that is also personal information.
the website means the Burdekin Community Association Inc. website, burdekincommunityassociation.org.au
Outline of this Policy
Our Personal Information Handling Practices
This section explains our general information handling practices across BCA including information about how we collect, use, disclose and store your personal information.
Our obligations under the Privacy Act
This privacy policy sets out how we comply with our obligations under the Privacy Act 1988 (Privacy Act). We are bound by the Australian Privacy Principles (APPs) in the Privacy Act which regulate how organisations may collect, use, disclose and store personal information, and how individuals may access and correct personal information held about them.
Collection of Personal and Sensitive Information
If you would like to access any BCA Services on an anonymous basis or using a pseudonym, please tell us. If this is possible and lawful, we will take all reasonable steps to comply with your request. However, we may not be able to provide the services in question if we are not provided with the personal information requested.
The nature and extent of personal and sensitive information collected by BCA varies depending on your particular interaction with BCA.
BCA collects personal and sensitive information from clients, donors, business partners, BCA people and online users. Further information about the kind of information collected from each of these groups and the usage of such information is detailed below.
BCA Clients
Kind of information collected:
- contact details (name, address, telephone numbers, email etc)
- personal details including: date of birth, gender, income
- information on personal issues and experiences, relationships
- family background, supports clients may have in the community
- areas of interest and needs
- health information and/or medical history
- credit card numbers or bank account details
- clinical assessments and progress notes
- profession/position
How the information is collected:
- face to face
- telephone
- Telehealth services
- enquiry and Registration forms (manual/electronic formats)
- correspondence (email/fax/post/online)
Purpose for which BCA uses the information:
- providing BCA Services
- to meet any requirements of government funding for programs
- to monitor and evaluate existing services and plan for future services
- to obtain feedback from individuals about their experiences and outcomes
- to produce annual reports and for research purposes which may involve contracted organisations
- to comply with legal obligations
- to provide information about BCA’s services
- to provide information about relevant industry events and activities
BCA Donors
Kind of information collected:
- contact details (name, address, telephone numbers, email etc)
- personal details including: date of birth, gender, income
- areas of interest
- donation history
- credit card numbers or bank account details for all our donors
- expiration date of credit card
How the information is collected:
- face to face
- telephone
- enquiry and Registration forms (manual/electronic formats)
- correspondence (email/fax/post/online)
Purpose for which BCA uses the information:
- providing BCA Services
- to process donations and provide accurate receipts
- to facilitate ongoing fundraising and marketing activities
- to comply with legal obligations
- to provide transparency relating to donated funds, particularly for Appeals for public donations
BCA Business Partners
Type of information collected:
- contact person’s name, the name of the organisation which employs the person, telephone numbers, fax number, stress and postal address, email address and position title
- areas of interest by category and industry
- bank details (if BCA is to receive payment or make payment for services received)
- Australian Business Number (ABN)
- type of support (eg. Workplace giving, goods in kind, program support, volunteering)
How the information is collected:
- face to face
- telephone
- enquiry and Registration forms (manual/electronic formats)
- correspondence (email/fax/post/online)
Purpose for which BCA uses the information:
- providing BCA Services
- to process donations and provide accurate receipts
- to pay for services
- to establish and manage partnerships
- to receive services from you or the organisation which employs you
- to manage BCA’s relationship with the business partner
- to provide information about BCA’s services
- to update the incorporated association or company on BCA appeals for public donations, programs and services
BCA People (employees, volunteers, delegates) and candidates for volunteer work and prospective employees
Type of information collected:
- contact details (name, address, telephone numbers, email etc.)
- personal details including personal details of emergency contact person(s)
- date of birth
- country of birth, citizenship, residency and/or visa details
- details of current/previous employment or volunteer involvement
- skills and experience
- languages spoken and written
- qualifications, drivers licence details
- information and opinions from referees for prospective employees and candidates for volunteer work
- a Police Check may be required for some roles in BCA (particularly those involving children, young people and other vulnerable individuals). Individuals will be required to provide certain information for a Police Check. There are different arrangements for Police Checks in each state and territory of Australia. In some cases the Police Check will be received directly by BCA and then stored securely or destroyed.
- in some situations it is necessary for BCA to collect or receive information about an individual’s health. In this circumstance, BCA will advise why the information is being collected and whether and to whom it will be released.
Purpose for which BCA uses the information:
- providing BCA Services
- to process an application to become a member, volunteer or employee of our organisation
- to facilitate a placement in an appropriate Service or position
- to assist with services whilst an individual is employed or engaged as a volunteer with BCA
- to provide feedback on performance as a volunteer or employee
- to meet legislative responsibilities to all volunteers and employees
- to obtain feedback from individuals about their experiences
- to assist BCA to review and improve our programs and services to keep individuals informed about BCA developments and opportunities
- to provide information about BCA services
- to facilitate further involvement with BCA (eg. Aged Care supports, membership, donor)
BCA Members
Type of information collected:
- contact details (name, address, telephone numbers, email etc.)
- date of birth
- credit card details
- expiration date of credit card
- areas of interest
- Profession
- Membership status
How the information is collected:
- Registration forms (manual/electronic formats)
- Correspondence (email/fax/post/online)
Purpose for which BCA uses the information:
- distribution of Annual Report to members
- to comply with legal obligations
- reporting memberships to the BCA Management Committee
- to process membership fees and provide accurate receipts
- to provide information about BCA Services
- to receive invitations to upcoming events and activities
- to recognise your support of BCA
Online Users
To the extent that this Privacy Policy applies to online privacy issues, it is to be read as forming part of the terms and conditions of use for the BCA website.
Type of information collected:
- contact details (name, address, telephone numbers, email etc.)
- credit card details
- expiration date of credit card
- non-personal information eg. visitor navigation and statistics
- server address, browser type, date and time of visit
- personal information
Purpose for which BCA uses the information:
- to process donations, purchase orders, online bookings, purchases/transactions (eg. booking workshops)
- to analyse website usage and make improvements to the website
- BCA does not match the personal information collected with the non-personal information
Additional Information
The website may from time to time contain links to other websites. BCA stresses that when an online user accesses a website that is not the BCA website, it may have a different privacy policy. To verify how that website collects and uses information, the user should check that particular website’s policy.
How We Collect Information
Where possible, we collect your personal and sensitive information directly from you. We collect information through various means, including telephone, face to face, telehealth, email, fax and a range of forms and surveys. If you feel that the information that we are requesting, either on our forms or in our discussions with you, is not information that you wish to provide, please feel free to raise this with us.
In some situations we may also obtain personal information about you from a third party source. For example, we may collect information about you from a health care provider or a friend or relative who is seeking services on your behalf. If we collect information about you in this way, we will take reasonable steps to contact you and ensure that you are aware of the purposes for which we are collecting your personal information and the organisations to which we may disclose your information, subject to any exceptions under the Act.
Health Information
As part of administering BCA services, we may collect health information. For example, BCA collects health information (such as medical history) from some clients to provide quality services to meet your needs/goals. When collecting health information from you, BCA will obtain your consent to such collection and explain how the information will be used and disclosed.
If health information is collected from a third party (such as your doctor), BCA will inform you that this information has been collected and will explain how this information will be used and disclosed.
BCA will not use health information beyond the consent provided by you, unless your further consent is obtained or in accordance with one of the exceptions under the Privacy Act or in compliance with another law. If BCA uses your health information for research or statistical purposes, it will be de-identified if practicable to do so.
Use and Disclosure of Personal Information
We only use personal information for the purposes for which it was given to us, or for purposes which are related to one of our functions or activities.
For the purposes referred to in this Privacy Policy (discussed above under ‘Collection of Personal and Sensitive Information’), we may also disclose your personal information to other external organisations including:
- Government departments/agencies which provide funding for BCA services (your information will be de-identified if practicable to do so).
- Doctors and health care professionals, who assist us to deliver our services;
- Other regulatory bodies, such as WorkSafe;
- Referees and former employers of BCA employees and volunteers, and candidates for BCA employee and volunteer positions;
- Our professional advisors, including our accountants, auditors and lawyers;
- Contractors who manage or deliver some of the services we offer to you.
- Steps are taken to ensure they comply with the APPs when they handle personal information and are authorised only to use personal information in order to provide the services or to perform the functions required by BCA.
Except as set out above, BCA will not disclose an individual’s personal information to a third party unless one of the following applies:
- the individual has consented
- the individual would reasonably expect us to use or give that information for another purpose related to the purpose for which it was collected (or in the case of sensitive information – directly related to the purpose for which it was collected)
- it is otherwise required or authorised by law
- it will prevent or lessen a serious threat to somebody’s life, health or safety or to public health or safety
- it is reasonably necessary for us to take appropriate action in relation to suspected unlawful activity, or misconduct of a serious nature that relates to our functions or activities
- it is reasonably necessary to assist in locating a missing person
- it is reasonably necessary to establish, exercise or defend a claim at law
- it is reasonably necessary for a confidential dispute resolution process
- it is necessary to provide a health service
- it is necessary for the management, funding or monitoring of a health service relevant to public health or public safety
- it is necessary for research or the compilation or analysis of statistics relevant to public health or public safety
- it is reasonably necessary for the enforcement of a law conducted by an enforcement body.
We do not usually send personal information out of Australia. If we are otherwise required to send information overseas we will take measures to protect your personal information. We will protect your personal either by ensuring that the country of destination has similar protections in relation to privacy or that we enter into contractual arrangements with the recipient of your personal information that safeguards your privacy.
Security of Personal and Sensitive Information
BCA takes reasonable steps to protect the personal, sensitive and health information we hold against misuse, interference, loss, unauthorised access, modification and disclosure.
These steps include password protection for accessing our electronic IT system, securing paper files in locked cabinets and physical access restrictions. Only authorized personnel are permitted to access these details.
When the personal information is no longer required, it is destroyed in a secure manner, or deleted according to our Records Disposal Policy.
Access to and Correction of Personal Information
If an individual requests access to the personal information we hold about them, or requests that we change that personal information, we will allow access or make the changes unless we consider that there is a sound reason under the Privacy Act or other relevant law to withhold the information, or not make the changes.
Requests for access and/or correction should be made to the Chief Executive Officer/delegate (details of which are set out below). For security reasons, you will be required to put your request in writing and provide proof of your identity. This is necessary to ensure that personal information is provided only to the correct individuals and that the privacy of others is not undermined.
In the first instance, BCA will generally provide a summary of the information held about the individual. It will be assumed (unless told otherwise) that the request relates to current records. These current records will include personal information which is included in BCA databases and in paper files, and which may be used on a day to day basis.
We will provide access by allowing you to inspect, take notes or print outs of information that we hold about you. If personal information (for example, your name and address details) is duplicated across different databases, BCA will generally provide one printout of this information, rather than multiple printouts.
We will take all reasonable steps to provide access or the information requested within 14 days of your request. In situations where the request is complicated or requires access to a large volume of information, we will take all reasonable steps to provide access to the information requested within 30 days.
BCA may charge you reasonable fees to reimburse us for the cost we incur relating to your request for access to information, including in relation to photocopying and delivery costs of information stored off site. For current fees, please contact the Chief Executive Officer/delegate.
If an individual is able to establish that personal information BCA holds about her/him is not accurate, complete or up to date, BCA will take reasonable steps to correct our records.
Access will be denied if:
- the request does not relate to the personal information of the person making the request;
- providing access would pose a serious threat to the life, health or safety of a person or to public health or public safety;
- providing access would create an unreasonable impact on the privacy of others;
- the request is frivolous and vexatious;
- the request relates to existing or anticipated legal proceedings;
- providing access would prejudice negotiations with the individual making the request;
- access would be unlawful;
- denial of access is authorised or required by law;
- access would prejudice law enforcement activities;
- access would prejudice an action in relation to suspected unlawful activity, or misconduct of a serious nature relating to the functions or activities of BCA;
- access discloses a ‘commercially sensitive’ decision making process or information; or
- any other reason that is provided for in the APP’s or in the Privacy Act.
If we deny access to information we will set our reasons for denying access. Where there is a dispute about your right of access to information or forms of access, this will be dealt with in accordance with the complaints procedure set out below.
Complaints Procedure
If you have provided us with personal and sensitive information, or we have collected and hold your personal and sensitive information, you have a right to make a complaint and have it investigated and dealt with under this complaints procedure.
If you have a complaint about BCA privacy practices or our handling of your personal and sensitive information please contact our Chief Executive Officer/delegate (details of which are set out below).
All complaints till be logged on our database.
A privacy complaint relates to any concern that you may have regarding BCA privacy practices or our handling of your information. This could include matters such as how your information is collected or stored, how your information is used or disclosed or how access is provided to your information.
The goal of this policy is to achieve an effective resolution of your complaint within a reasonable timeframe, usually 30 days or as soon as practicable. However, in some cases, particularly if the matter is complex, the resolution may take longer.
Once the complaint has been made, we will try to resolve the matter in a number of ways such as:
- Request for further information: We may request further information from you. You should be prepared to provide us with as much information as possible, including details of any relevant dates and documentation. This will enable us to investigate the complaint and determine an appropriate solution. All details provided will be kept confidential.
- Discuss options: We will discuss options for resolution with you and if you have suggestions about how the matter might be resolved you should raise these with our Chief Executive Officer/delegate.
- Investigation: Where necessary, the complaint will be investigated. We will try to do so within a reasonable time frame. It may be necessary to contact others in order to proceed with the investigation. This may be necessary in order to progress your complaint.
- Conduct of our employees: If your complaint involves the conduct of our employees we will raise the matter with the employee concerned and seek their comment and input in the resolution of the complaint.
- The complaint is substantiated: If your complaint is found to be substantiated, you will be informed of this finding. We will then take appropriate agreed steps to resolve the complaint, address your concerns and prevent the problem from recurring.
- If the complaint is not substantiated, or cannot be resolved to your satisfaction, but this Privacy Policy has been followed, BCA may decide to refer the issue to an appropriate intermediary. For example, this may mean an appropriately qualified lawyer or an agreed third party, to act as a mediator.
- At the conclusion of the complaint, if you are still not satisfied with the outcome you are free to take your complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au.
We will keep a record of your complaint and the outcome.
We are unable to deal with anonymous complaints. This is because we are unable to investigate and follow-up such complaints. However, in the event that an anonymous complaint is received we will note the issues raised and, where appropriate, try and investigate and resolve them appropriately.
Changes to this Privacy Policy
BCA reserves the right to review, amend and/or update this policy from time to time.
We aim to comply with the APPs and other privacy requirements required to be observed under State or Commonwealth Government contracts.
How to Contact Us
Individuals can obtain further information in relation to this privacy policy, or provide any comments, by contacting us:
Telephone
07 4783 3744
Assisted Contact
If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service TTY/voice calls 133 677; Speak and Listen 1300 555 727; SMS relay 0423 677 767.
If you do not speak English, or English is your second language, and you need assistance to community with us, contact the Translating and Interpreting Service on Phone: 1300 655 082 or Email: tis@immi.gov.au.
Post
PO Box 815, Ayr 4807